Ever wondered how to add live chat to WordPress website? More and more people are shifting their business on digital platforms and spending a huge chunk on digital marketing. Your website is getting all the traffic but people are confused with your product/ service? The live chat for WordPress feature plays an essential role to convert more and spend less on retargeting ads.
By adding live chat to your website, it is possible for you to resolve your customer’s questions immediately and chances are high they’re extra more likely to convert into prospects.
In this article, you’ll discover ways to add live chat to your WordPress website, however first, let’s talk about what are the advantages and why must you add it.
The Advantages of Including a Live Chat to Your Website
All of us have heard a million times that “customer is king” – and that’s true. Including live chat provides your visitors extra reassurance to buy your product or service.
Based on 99 Firms, 79% of customers want live chats because they provide immediate responses, and 63% of visitors who contact you by way of live chat on a website usually tend to convert more.
Right here’s the thing, 80% to 95% of visitors are in research mode, which implies they’re searching for a solution to their question.
Regardless of you have added a tonnes of FAQs about your product/companies or within your blog article however the customer should still have some questions of their thoughts.
That’s the place live chat comes in to play and helps visitors to get immediate solutions without leaving your website.
Excellent communication through live chat can successfully help prospects make the purchase decision faster.
In a matter of minutes, it’s going to increase your sales, enhance buyer satisfaction, improve buyer loyalty, improve problem resolution, uncover buyer pain points, broaden market reach, and way more.
Find out how to Add Live Chat for WordPress Website
There are tons of live chat plugins accessible — free and paid ones — however you’ve to choose the best tools to grow your online business.
So, for this tutorial, we’re going to cover two Plugins, one free and one paid. First the free one, we suggest Crisp and for the paid version, we suggest LiveChat Inc.
Adding Live Chat for WordPress Using a Free Plugin
Step 1: Create an Account on Crisp
To get started, head over to Crisp and create your account.
Now click on on the “Get Started or Use Crisp free of charge” button and fill the details.
Fill the details by entering your email address, password, your first and last name then click on Continue.
After that, add your website domain and the title of your web site, and click on on Proceed.
That’s it, your account is created on Crisp and now it’s time to attach it together with your WordPress website.
Step 2: Connect Crisp To Your WordPress Website
Upon getting created an account on Crisp, the following step is to connect it to your WordPress website.
To connect, head over to your WordPress dashboard. Click on Plugins » Add New.
When you do this search for Crisp, then install and activate it.
Now, click on Connect with Crisp.
By clicking on it, you’ll be redirected to your Crisp account and if you happen to logged in already, you’ll see a display screen like this and if not, then log in to your account.
Now, click on Continue to link Crisp with WordPress.
And that’s it! Your Crisp account is connected with the WordPress website. Go to the front-end of your website and also you’ll see a live chat added to the bottom-right corner of your display screen.
So here’s how your live chat appears at front-end and back-end.
As you possibly can see, if somebody types a message, you’ll obtain that message right inside your Crisp account inbox.
You’ll additionally see from the place of the visitor is sending a message to you, which pages of your website and many more details.
Customize Your Crisp Live Chat
Now at this level, your live chat is activated and also you’re capable of begin chatting together with your guests. As a subsequent step, we suggest customizing it in line with your brand.
It offers the customer a extra private contact and builds trust in your brand.
To customize, follow the next steps:
Now set your main colors, welcome text content, minimized textual content and place of your live chat as you need.
You possibly can additionally change the avatar of your live chat to extend the credibility of your website.
To vary the avatar, click on on the Gear icon within the Crisp dashboard and then on Avatar.
Let’s see how it seems to be from the front-end.
Top Features Provided by Crisp
Integration: Crisp could be integrated not simply with WordPress but Shopify, Facebook Messenger, Prestashop and way more.
Magic Browse (Our Favorite Feature!): This feature lets you monitor how the guests are actually using your website. Moreover, you possibly can take control of their display screen as effectively so you’ll be able to guide them.
An Advanced but Paid Crisp Alternative
You’ve discovered the free methodology of including reside chat performance to your web site however the free one comes with limitations.
When you have a budget then we suggest you to make use of LiveChat Inc. as a result of it’s an advanced live chat plugin with nice features.
However, it’s a paid solution with a 14-day free trial.
LiveChat presents three pricing plans:
The Starter plan costs $16 per month per agent if billed yearly or $19 month-to-month.
The Team plan costs $33 per month per agent if billed yearly or $39 month-to-month.
The Business plan costs $50 per month per agent if billed yearly or $59 month-to-month.
Adding LiveChat to WordPress
To get started, create a free account on LiveChat.
When you get there, enter your email address and click on the Sign up free button.
Now, enter your personal details and click on Create account.
Next, you’ll see a display screen like this and you’ve to click on on Install LiveChat yourself.
When you click on that, you possibly can either set up it by including their code in your website or set up their WordPress plugin.
We suggest putting in their LiveChat plugin to your WordPress website.
To do this, head over to your website WordPress dashboard and go to Plugins » Add New and search for LiveChat.
Click on on Install Now after which activate it.
Now, you need to connect the Live Chat plugin with your account.
Simply enter your login details and that’s it.
Building a WordPress website is straightforward however to construct a relationship together with your visitors, you have to assist them as much as you can and live chat is likely one of the handiest methods to do this.
We hope our information on the best way to add live chat in WordPress helps you build that relationship.
When you have any questions or recommendations about this matter, feel free to comment below and tell us!